The order details cannot be changed once they have been placed. Therefore, always make sure that you enter the correct information before completing your purchase.
Your order will be shipped out from Hong Kong and we currently only ship to: Australia, Mainland China and Taiwan. The shipping charge will be displayed after you select the shipping method in checkout, and it may change depending on the selected delivery method.
In general, we will ship your order within 5 working days of receiving your order. Delivery will be made by different couriers according to destination. The order will be arrived at the designated country in approximate 7-10 working days after we ship out. Estimated delivery time is just for reference, and delivery could be delayed due to handling, payment, custom clearance process or courier arrangements.
Customs or import duties may incur upon reaching its destination, Recipients need to settle the duties with local courier or local customs first. You can reach out to us within 30 calendar days after the import duties are settled for reimbursement with payment proof. The duties will be paid back to you via Paypal (for Australia, Taiwan orders) and WeChat Pay (for Mainland China orders)
Please contact us at sales.hk@samsonite.com for any matters related to the customs or import duties.
Store Pickup Order: Please bring the notification message to pick-up your ordered product (s) within 14 working days. If you fail to pick up the product (s) within 14 working days from the date of our service provider sending out the SMS, (the send out date appearing in the record of our service provider shall be final and conclusive evidence), the order will be automatically cancelled and the amount of the order will not be refunded. Goods will be destroyed, for which we do not bear any legal liability.
Home Delivery Order: Our delivery service is from 10 am - 7 pm (HKT), Monday to Saturday except public holidays.
Store Pickup Order: In general, order will be delivered to your designated store within 5-7 working days* after placing the order on official website. Notification message will be sent to your contact number once it is ready. If you fail to pick up the product (s) within 14 working days from the date of our service provider sending out the SMS, (the send out date appearing in the record of our service provider shall be final and conclusive evidence), the order will be automatically cancelled and the amount of the order will not be refunded. Goods will be destroyed, for which we do not bear any legal liability.
Home Delivery Order: In general, you are expected to receive your order within 3-5 working days* after placing the order on official website. Our warehouse customer service team will call in advance to confirm the delivery date and time.
*During the 11.11 campaign (23 Oct 2024 - 13 Nov 2024), the delivery lead time will be longer. Please expect 5-7 working days for the delivery of all orders.
We offer delivery service to areas in Hong Kong, Kowloon, New Territories and Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung in Lantau Island, which can be accessed by motor vehicles on paved roads.
For Cheung Chau, Ping Chau, Mui Wo and Lamma Island, delivery is only available within 500 metres of walking distance from the goods unloading point.
If no elevators are available on premises, an additional fee will be charged. Ground floor delivery is free of charge. Delivery will be made up to 8 floors only at the cost of HK$10 per floor. Delivery fee shall be paid to the delivery staff directly.
Delivery service is not available to Frontier Closed Area, all outlying islands (excluding Cheung Chau, Ping Chau, Mui Wo, Lamma Island, Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung), warehouses and premises not accessible by staircase or above the 8th floor without elevator service.
No less than 2 working days’ notice in advance to our logistics customer service team is needed for any change in delivery time.
Please bring the notification message to pick-up your ordered product (s) within 14 working days. If you fail to pick up the product (s) within 14 working days from the date of our service provider sending out the SMS, (the send out date appearing in the record of our service provider shall be final and conclusive evidence), the order will be automatically cancelled and the amount of the order will not be refunded. Goods will be destroyed, for which we do not bear any legal liability.
In general, order will be delivered to your designated store within 5-7 working days after placing the order on official website. Notification message will be sent to your contact number once it is ready. If you fail to pick up the product (s) within 14 working days from the date of our service provider sending out the SMS, (the send out date appearing in the record of our service provider shall be final and conclusive evidence), the order will be automatically cancelled and the amount of the order will not be refunded. Goods will be destroyed, for which we do not bear any legal liability.
In general, you are expected to receive your order within 3-5 working days after placing the order on official website. Our warehouse customer service team will call in advance to confirm the delivery date and time.
*Our warehouse is currently undergoing a stock take. Order processing will be temporarily suspended during 2024 Dec 9-15. Please expect the delay of delivery for all orders placed during the stock take period. We appreciate your understanding and patience during this time.
We offer delivery service to areas in Hong Kong, Kowloon, New Territories and Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung in Lantau Island, which can be accessed by motor vehicles on paved roads.
For Cheung Chau, Ping Chau, Mui Wo and Lamma Island, delivery is only available within 500 metres of walking distance from the goods unloading point.
If no elevators are available on premises, an additional fee will be charged. Ground floor delivery is free of charge. Delivery will be made up to 8 floors only at the cost of HK$10 per floor. Delivery fee shall be paid to the delivery staff directly.
Delivery service is not available to Frontier Closed Area, all outlying islands (excluding Cheung Chau, Ping Chau, Mui Wo, Lamma Island, Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung), warehouses and premises not accessible by staircase or above the 8th floor without elevator service.
No less than 2 working days’ notice in advance to our logistics customer service team is needed for any change in delivery time.
| Hong Kong | Order <$1000 | Order >$1000 |
|---|---|---|
| Ap Lei Chau | 100 | Free |
| Aberdeen | 100 | Free |
| Admiralty | 100 | Free |
| Causeway Bay | 100 | Free |
| Central | 100 | Free |
| Central Mid-level | 100 | Free |
| Chai Wan | 100 | Free |
| Happy Valley | 100 | Free |
| Kennedy Town | 100 | Free |
| North Point | 100 | Free |
| Pok Fu Lam | 100 | Free |
| Quarry Bay | 100 | Free |
| Repulse Bay | 100 | Free |
| Sai Wan Ho | 100 | Free |
| Sai Ying Pun | 100 | Free |
| Shau Kei Wan | 100 | Free |
| Shek Tong Tsui | 100 | Free |
| Sheung Wan | 100 | Free |
| Stanley | 100 | Free |
| Tai Hang | 100 | Free |
| Taikoo Shing | 100 | Free |
| The Peak | 100 | Free |
| Wah Fu Estate | 100 | Free |
| Wan Chai | 100 | Free |
| Wong Chuk Hang | 100 | Free |
| Kowloon | ||
| Cha Kwo Ling | 100 | Free |
| Cheung Sha Wan | 100 | Free |
| Choi Hung | 100 | Free |
| Ho Man Tin | 100 | Free |
| Hung Hom | 100 | Free |
| Jordan | 100 | Free |
| Kowloon Bay | 100 | Free |
| Kowloon City | 100 | Free |
| Kowloon Tong | 100 | Free |
| Kwun Tong | 100 | Free |
| Lai Chi Kok | 100 | Free |
| Lai King | 100 | Free |
| Lam Tin | 100 | Free |
| Lei Yue Mun | 100 | Free |
| Lok Fu | 100 | Free |
| Ma Tau Kok | 100 | Free |
| Mei Foo | 100 | Free |
| Mong Kok | 100 | Free |
| Ngau Chi Wan | 100 | Free |
| Ngau Tau Kok | 100 | Free |
| San Po Kong | 100 | Free |
| Sau Mau Ping | 100 | Free |
| Sham Shui Po | 100 | Free |
| Shek Kip Mei | 100 | Free |
| So Uk Estate | 100 | Free |
| Tai Kok Tsui | 100 | Free |
| To Kwa Wan | 100 | Free |
| Tsim Sha Tsui | 100 | Free |
| Tsz Wan Shan | 100 | Free |
| Wang Tau Hom | 100 | Free |
| Wong Tai Sin | 100 | Free |
| Yau Ma Tei | 100 | Free |
| Yau Tong | 100 | Free |
| Yau Yat Chuen | 100 | Free |
| New Territories | ||
| Castle Peak | 100 | Free |
| Fanling | 100 | Free |
| Hung Shui Kiu | 100 | Free |
| Kwai Chung | 100 | Free |
| Ma On Shan | 100 | Free |
| Sai Kung | 100 | Free |
| Sham Tseng | 100 | Free |
| Shatin | 100 | Free |
| Sheung Shui | 100 | Free |
| Tai Po | 100 | Free |
| Tai Wai | 100 | Free |
| Tin Shui Wai | 100 | Free |
| Tseung Kwan O | 100 | Free |
| Tsing Yi | 100 | Free |
| Tsuen Wan | 100 | Free |
| Tuen Mun | 100 | Free |
| Yuen Long | 100 | Free |
| Outlying Islands | ||
| Hong Kong International Airport | 150 | 50 |
| Cheung Chau | 300 | 200 |
| Discovery Bay | 250 | 150 |
| Lamma Island | 300 | 200 |
| Ma Wan | 150 | 50 |
| Mui Wo | 300 | 200 |
| Peng Chau | 300 | 200 |
| Tung Chung | 150 | 50 |
Our delivery service is from 10 am - 7 pm (HKT), Monday to Saturday except public holidays.
In general, you are expected to receive your order within 7-14 business days after placing the order. Our warehouse customer service team will call in advance to confirm the delivery date and time.
In general, you are expected to receive your order within 7-14 business days after placing the order. Our warehouse customer service team will call in advance to confirm the delivery date and time.
We offer delivery service to areas in Macau, which can be accessed by motor vehicles on paved roads. Delivery service is not available at non-permanent address, frontier closed areas, outlaying islands, warehouse and premises which are not accessible by elevator or staircase and need to be delivered through balcony. If no elevators are available on premises, an additional fee will be charged. Ground floor delivery is free of charge. Delivery will be made up to 8 floors only at the cost of HK$10 per floor. Delivery fee shall be paid to the delivery staff directly.
No less than 2 working days’ notice in advance to our logistics customer service team is needed for any change in delivery time.
| Macau | Order<$1000 | Order>$1000 |
|---|---|---|
| 100 | Free |