We want you to be familiar with how we collect, use and disclose
Personal Information (as defined below). This Privacy Policy
describes our practices in connection with Personal Information that
we collect through websites operated by us or our affiliates from
which you are accessing this Privacy Policy (the
“Websites”), through the software
applications made available by us for use on or through computers
and mobile devices (the “Apps”),
through our social media pages and apps, if any, through
HTML-formatted email messages that we send to you that link to this
Privacy Policy, as well as through your offline interactions with us
where notice is legally required (collectively, including the
Websites, Apps, Social Media Pages and offline interactions, the
“Services”). By using the
Services, you agree to this Privacy Policy.
Personal Information
“Personal Information” is information that
identifies you as an individual or relates to an identifiable
individual, including:
-
Name
-
Postal address (including billing and shipping
addresses)
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Telephone number
-
Email address
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Credit and debit card number
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Profile picture
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Social media account ID
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Travel information, including trip flight information
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Date of birth
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Gender
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Air ticket number and Asia Miles Membership Number (for
Cathay Pacific customers only)
Collection of Personal Information
We and our service providers may collect Personal Information in
a variety of ways, including:
-
Through the Services: We may collect Personal Information through the
Services, e.g., when you sign up for a newsletter or make a
purchase.
-
Offline: We may collect Personal Information from you
offline, such as when you visit our stores, attend one of
our trade shows, place an order over the phone or contact
customer service.
-
From Other Sources: We may receive your Personal Information from other
sources, such as our affiliates, public databases, joint
marketing partners, social media platforms (including from
people with whom you are friends or otherwise connected) and
from other third parties. In addition, if you elect to
connect your social media account to your Website account,
certain Personal Information from your social media account
will be shared with us, which may include Personal
Information that is part of your profile or your friends'
profiles.
We may use a third-party payment service to process payments
made through the Services. If you wish to make a payment
through the Services, your Personal Information may be collected
by such third party and not by us, and will be subject to the
third party’s privacy policy, rather than this Privacy
Policy. We have no control over, and are not responsible
for, this third party’s collection, use and disclosure of
your Personal Information.
If you submit any Personal Information relating to other people
to us or to our service providers in connection with the
Services, you represent that you have the authority to do so and
to permit us to use the information in accordance with this
Privacy Policy.
How We May Use Personal Information
We and our service providers may use Personal Information:
-
To respond to your inquiries and fulfill your requests,
such as to complete your transactions and provide you with
related customer service.
-
To send administrative information to you, such as changes
to our terms, conditions and policies, as well as marketing
communications that we believe may be of interest.
-
To personalize your experience on the Services by
presenting products and offers tailored to you and to
facilitate social sharing functionality.
-
To allow you to participate in sweepstakes, contests,
loyalty programs and campaigns and similar promotions and to
administer these activities. Some of these activities
have additional rules containing additional information
about how we use and disclose your Personal
Information.
-
For our business purposes, such as data analysis, audits,
fraud monitoring and prevention, developing new products,
enhancing, improving or modifying our Services, identifying
usage trends, determining the effectiveness of our
promotional campaigns and operating and expanding our
business activities.
Disclosure of Personal Information
Your Personal Information may be disclosed:
-
To our affiliates for the purposes described in this
Privacy Policy.
-
To our third-party service providers who provide services
such as website hosting, data analysis, payment processing,
order fulfillment, information technology and related
infrastructure provision, customer service, email delivery,
auditing and other services.
-
To third parties, to permit them to send you marketing
communications, consistent with your choices if you have
opted into such sharing.
-
To third-party sponsors of sweepstakes, contests, loyalty
programs and campaigns and similar promotions.
-
By you, on message boards, chat, profile pages and blogs
and other services to which you are able to post information
and content (including, without limitation, our Social Media
Pages). Please note that any information you post or
disclose through these services will become public and may
be available to other users and the general public.
-
To your friends associated with your social media account,
to other website users and to your social media account
provider, in connection with your social sharing activity.
By connecting your Services account and your social
media account, you authorize us to share information with
your social media account provider, and you understand that
the use of the information we share will be governed by the
social media provider's privacy policy.
Other Uses and Disclosures
We also may use and disclose your Personal Information as we
believe to be necessary or appropriate: (a) to comply with
applicable law, which may include laws outside your country of
residence, to respond to requests from public and government
authorities, which may include such authorities outside your
country of residence, to cooperate with law enforcement, or for
other legal reasons; (b) to enforce our terms and conditions;
and (c) to protect our rights, privacy, safety or property,
and/or that of our affiliates, you or others.
We may furthermore use, disclose or transfer your information to
a third party in the event of any reorganization, merger, sale,
joint venture, assignment, transfer or other disposition of all
or any portion of our business, assets or stock (including in
connection with any bankruptcy or similar proceedings).
We may also use and disclose Personal Information collected
through the Services in other ways, with your consent.
OTHER Information
“Other Information” is any information that does
not reveal your specific identity or does not directly relate to an
identifiable individual, such as:
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Browser and device information
-
App usage data
-
Information collected through cookies, pixel tags and other
technologies
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Demographic information and other information provided by
you that does not reveal your specific identify.
-
Information that has been aggregated in a manner that it no
longer reveals your specific identity.
If we are required to treat Other Information as Personal
Information under applicable law, then we may use and disclose
it for the purposes for which we use and disclose Personal
Information, as detailed in this Policy.
Collection of Other Information
We and our service providers may collect Other Information in a
variety of ways, including:
-
Through your browser or device: Certain information is collected by most browsers
or automatically through your device, such as your Media
Access Control (MAC) address, computer type (Windows or
Macintosh), screen resolution, operating system name and
version, device manufacturer and model, language, Internet
browser type and version and the name and version of the
Services (such as the App) you are using. We use this
information to ensure that the Services function
properly.
-
If applicable, through your use of the App:
When you download and use the App, we and our service
providers may track and collect App usage data, such as the
date and time the App on your device accesses our servers
and what information and files have been downloaded to the
App based on your device number.
If you do not want information collected through the use of
cookies, most browsers allow you to automatically decline
cookies or be given the choice of declining or accepting a
particular cookie (or cookies) from a particular website.
You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may
experience some inconvenience in your use of the Services.
You also may not receive advertising or other offers from
us that are relevant to your interests and needs.
-
Using pixel tags and
other similar technologies: Pixel tags (also
known as web beacons and clear GIFs) may be used to, among
other things, track the actions of users of the Services
(including email recipients), measure the success of our
marketing campaigns and compile statistics about usage of
the Services and response rates.
We use services of Certona, and this service uses Google Analytics,
which uses cookies and similar technologies to collect and analyze
information about use of the Services and report on activities and
trends. This service may also collect information regarding the
use of other websites, apps and online resources. You can learn
about Google’s practices by going to www.google.com/policies/privacy/partners/ and opt out of them by downloading the Google Analytics opt-out
browser add-on, available at
https://tools.google.com/dlpage/gaoptou
; you may also proceed to
https://www.certona.com/privacy
to understand the practices of Certona.
,
We also use the services of Emarsys and Teads to track and
gather certain information on this website that helps us to
better understand our visitors’ needs related to our
website, our services and/or our products. You can learn
about Emarsys’ and Teads’ practices by going to
https://www.emarsys.com/privacy-policy/
, or
https://privacy-policy.teads.com/
and opt out of them by using the “unsubscribe” link
at the bottom of any email that may send you (if applicable), or
by emailing
unsubscribe@emarsys.com
or the button in
https://privacy-policy.teads.com/
.
-
IP Address: Your IP address is a number that is automatically
assigned to your computer by your Internet Service Provider
(ISP). An IP address may be identified and logged
automatically in our server log files whenever a user
accesses the Services, along with the time of the visit and
the page(s) that were visited. Collecting IP addresses
is standard practice and is done automatically by many
websites, applications and other services. We use IP
addresses for purposes such as calculating usage levels,
diagnosing server problems and administering the Services.
We may also derive your approximate location from your
IP address.
-
Physical/Site Location: We may collect the physical location of your device
by, for example, using satellite, cell phone tower or WiFi
signals. We may use your device’s physical
location to provide you with personalized location-based
services and content. We may also share your
device’s physical location, combined with information
about what advertisements you viewed and other information
we collect, with our marketing partners to enable them to
provide you with more personalized content and to study the
effectiveness of advertising campaigns. In some
instances, you may be permitted to allow or deny such uses
and/or sharing of your device’s location, but if you
do, we and/or our marketing partners may not be able to
provide you with the applicable personalized services and
content.
Uses and Disclosures of Other Information
We may use and disclose Other Information for any purpose, except
where we are required to do otherwise under applicable law. In
some instances, we may combine Other Information with Personal
Information. If we do, we will treat the combined information
as Personal Information as long as it is combined.
THIRD PARTY SERVICES
This Privacy Policy does not address, and we are not responsible
for, the privacy, information or other practices of any third
parties, including any third party operating any website or service
to which the Services link. The inclusion of a link on the
Services does not imply endorsement of the linked site or service by
us or by our affiliates.
In addition, we are not responsible for the information collection,
use, disclosure or security policies or practices of other
organizations, such as Facebook, Apple, Google, Microsoft, RIM or
any other app developer, app provider, social media platform
provider, operating system provider, wireless service provider or
device manufacturer, including with respect to any Personal
Information you disclose to other organizations through or in
connection with the Apps or our Social Media Pages.
THIRD-PARTY ADVERTISING
We may use third-party advertising companies to serve
advertisements regarding goods and services that may be of interest
to you when you access and use the Services and other websites or
online services, based on information relating to your access to and
use of the Services and other websites or online services on any of
your devices, as well as on information received from third parties.
To do so, these companies may place or recognize a unique
cookie on your browser (including through the use of pixel tags).
They may also use these technologies, along with information
they collect about your online use, to recognize you across the
devices you use, such as a mobile phone and a laptop. If you
would like more information about this practice, and to learn how to
opt out of it in desktop and mobile browsers on the particular
device on which you are accessing this Privacy Policy, please
visit http://www.networkadvertising.org/managing/opt_out.asp
and
http://www.aboutads.info/. You may download the AppChoices app at
www.aboutads.info/appchoices
to opt out in mobile apps.
security
We seek to use reasonable organizational, technical and
administrative measures to protect Personal Information within our
organization. Unfortunately, no data transmission or storage
system can be guaranteed to be 100% secure. If you have reason
to believe that your interaction with us is no longer secure, please
immediately notify us in accordance with the “Contacting Us” section below.
CHOICES AND ACCESS
Your choices regarding our use and disclosure of your Personal
Information
We give you choices regarding our use and disclosure of your
Personal Information for marketing purposes. You may opt-out
from:
-
Receiving electronic communications from us:
If you no longer want to receive marketing-related emails
from us on a going-forward basis, you may opt-out by:
following the unsubscribe link in any marketing
communication and by contacting us at info.HongKong@samsonite.com.
Similarly, to stop receiving SMS text messages, you will
have to send an email to
info.HongKong@samsonite.com to unsubscribe the SMS contact.
-
Our sharing of your Personal Information with affiliates
for their direct marketing purposes: If you would prefer that we not share your Personal
Information on a going-forward basis with our affiliates for
their direct marketing purposes, you may opt-out of this
sharing by: contacting us at
info.HongKong@samsonite.com.
-
Our sharing of your Personal Information with
unaffiliated third parties for their direct marketing
purposes: If you would prefer that we not share your Personal
Information on a going-forward basis with unaffiliated third
parties for their direct marketing purposes, you may opt-out
of this sharing by: contacting us at
info.HongKong@samsonite.com.
We will try to comply with your request(s) as soon as reasonably
practicable. Please note that if you opt-out of receiving
marketing-related emails from us, we may still send you important
administrative messages, from which you cannot opt-out.
How you can access, change or suppress your Personal
Information
If you would like to review, correct, update, suppress/restrict or
delete Personal Information that you have previously provided to us,
or if you would like to transfer your Personal Information to
another company (to the extent this right to data portability is
provided to you by applicable law), you may contact us by writing to
info.HongKong@samsonite.com.
In your request, please make clear what Personal Information
you would like to have changed, whether you would like to have
your Personal Information suppressed from our database or
otherwise let us know what limitations you would like to put on
our use of your Personal Information. For your protection,
we may only implement requests with respect to the Personal
Information associated with the particular email address that
you use to send us your request, and we may need to verify your
identity before implementing your request. We will try to
comply with your request as soon as reasonably
practicable.
Please note that we may need to retain certain information for
recordkeeping purposes and/or to complete any transactions that
you began prior to requesting a change or deletion (e.g., when
you make a purchase or enter a promotion, you may not be able to
change or delete the Personal Information provided until after
the completion of such purchase or promotion). There may
also be residual information that will remain within our
databases and other records, which will not be removed.
RETENTION PERIOD
We will retain your Personal Information for the period necessary
to fulfill the purposes outlined in this Privacy Policy unless a
longer retention period is required or permitted by law.
use of Services by MINORS
The Services are not directed to individuals under the age of
eighteen (18), and we do not knowingly collect Personal Information
from individuals under 18.
Jurisdiction and CROSS-BORDER TRANSFER
The Services are controlled and operated by us from Hong Kong and
are not intended to subject us to the laws or jurisdiction of any
state, country or territory other than that of Hong Kong. Your
Personal Information may be stored and processed in any country
where we have facilities or in which we engage service providers,
and by using the Services you consent to the transfer of information
to countries outside of your country of residence, including
Singapore and the United States, which may have data protection
rules that are different from those of your country. In
certain circumstances, courts, law enforcement agencies, regulatory
agencies or security authorities in those other countries may be
entitled to access your personal information,
If you are located in the EEA: Some of the non-EEA countries are
recognized by the European Commission as providing an adequate level
of protection according to EEA standards (the full list of these
countries is available here a hyperlink to EU Commission’s
adequacy list online: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en. With regard to transfers to other countries, we have put in place
measures, such as [standard contractual clauses adopted by the European
Commission and binding corporate rules to protect your Personal
Information. You may obtain a copy of these measures by contacting
European Commission https://ec.europa.eu/info/about-european-commission/contact_en or by following this link:
https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
SENSITIVE INFORMATION
We ask that you not send us, and you not disclose, any sensitive
Personal Information (e.g., social security numbers, information
related to racial or ethnic origin, political opinions, religion or
other beliefs, health, biometrics or genetic characteristics,
criminal background or trade union membership) on or through the
Services or otherwise to us.
RATINGS AND REVIEWS
The Services include the “Ratings and Reviews” feature on our
Websites, which you may choose to use for the purpose of leaving a
rating for product and sharing product reviews. Therefore, we may
collect your Personal Information, and we will collect Other
Information, through your use of such “Ratings and Reviews” feature,
should you choose to use it. For your Personal Information, if
collected by us through the “Ratings and Reviews” feature, the above
sections of this Privacy Policy on Personal Information shall apply
accordingly. For Other Information collected by us through the
“Ratings and Reviews” feature, in addition to the above sections of
this Privacy Policy on Other Information being applied accordingly,
we may also use and disclose such Other Information for
reviews-specific purposes including but not limited to administering
ratings and reviews directly by us or with the use of third party
service providers, syndicating ratings and reviews across Websites
operated by us, our affiliates and our authorised distributors or
business partners, in other countries. You can request that we
remove content or information that you have posted through the
“Ratings & Reviews” feature. To do so, please submit a written
request as per instructions within this Privacy Policy. Please note
that we may request for further information from you in order to
ascertain your identity and the nature of your request, as well as
to process, fulfil or otherwise deal with your request. Please note
that while we will endeavour to honour your request, our removal of
your content or information does not ensure complete or
comprehensive removal of that information from Websites operated by
us, our affiliates and our authorised distributors or business
partners, or the internet. For example, historical copies, or
“caches” may remain.
UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy. The “LAST UPDATED” legend at the top of this Privacy Policy indicates when
this Privacy Policy was last revised. Any changes will become
effective when we post the revised Privacy Policy on the Services.
Your use of the Services following these changes means that
you accept the revised Privacy Policy.
CONTACTING US
SAMSONITE ASIA LIMITED, located at 25/F., Tower 2, The Gateway,
Harbour City, 25 Canton Road, Tsimshatsui, Kowloon, Hong Kong is the
company responsible for collection, use and disclosure of your
Personal Information. You can contact us at
info.HongKong@samsonite.com.
If you have any questions about this Privacy Policy, please contact
us at info.HongKong@samsonite.com
Because email communications are not always secure, please do not
include credit card or other sensitive information in your emails to
us.
