Samsonite is an internationally recognised brand and holds a great
reputation and value. Therefore our brand is often targeted by fraud
attempts, tricking our consumers by using our brand image.
The most common form of scamming on the internet is called phishing,
a type of cybercrime where consumers are lured into providing
sensitive information, like credit card details. These types of fake
posts or websites seem to offer great discounts or unmissable offers
on our products, which will never be delivered.
Pay attention and be cautious of websites with a similar look to the
official Samsonite websites. The official Samsonite brand website,
www.samsonite.com.hk, guarantees a safe and
secure shopping environment for our
consumers and will continue to do so.
Be aware of fraudulent Facebook pages with a similar look to the
official Samsonite page. We’re taking action with Meta to remove and
block such fraudulent pages, however we advise you to be vigilant
with regards to where you are shopping online. Although these
fraudulent pages may have the appearance of an official brand
website and show some of our trademarks and products, they are not
genuine and are hosted on different web domains or URLs.
Samsonite regularly takes action with the relevant authorities to
remove and block such fraudulent websites. However unfortunately it
is impossible to completely eradicate them and we advise you to be
vigilant on where you are shopping online.
If you have been caught in this fraudulent scheme or encounter a
fake website, we strongly encourage you to inform the authorities
immediately.
Click here
to go to the reporting website of your country.
TIPS & TRICKS TO AVOID PHISHING ATTEMPTS
Check the URL of the website. Fake links usually imitate the
website’s URL by using unnecessary words (e.g. discount), or by
using a small misspelling. You could also check if the website has
any contact information. If this is not clearly displayed, be
cautious that it might be a dubious website. In case you are not
sure whether you are on an official Samsonite website, you can check
the complete list of official Samsonite websites on
https://shop.samsonite.com/countrylinks.html.
On social media, always check if the account is verified. This can
be easily seen by the blue tick badge that Samsonite has for its
social media accounts. Also, be wary of eye- catching and very cheap
prices on social media posts. If it seems too good to be true, it
probably is.
Be wary of invasive advertising. If the website has a lot of
advertisements popping up, urging you to quickly buy something
before the discount ends, alarm bells should be ringing. If the
pop-ups are even asking you to immediately enter log-in details
(like passwords) or even credit card details, it’s likely that you
are on phishing website.
What are the payment methods on the website? If the only payment
option shown on the website is through a bank transfer, suspicions
should be raised. Usually, a verified website offers multiple
trusted payment methods, which are often well displayed, and most of
the time bank transfers are not one of them.
Look for improper spelling or grammar. Although fake websites are
getting better in looking very much like the verified website of a
brand, you might spot some inconsistencies in the copy. It could
mean that the website was easily and quickly set up to make a quick
profit.
Please note that Samsonite cannot be held accountable for any
purchases made on fake websites or any claim arising from
involvement in such websites. If you have any questions or concerns
about any suspicious situation, please contact us:
info.hongkong@samsonite.com
